Your AI workforce
for the phones.
Deploy voice agents that make and take real phone calls — qualifying leads, booking appointments, following up on payments, and handling support — so your team can focus on closing.
Works with the tools you already use
Twilio
Telnyx
Vonage
HubSpot
Salesforce
GoHighLevel
Pipedrive
Cal.comPhones are still where deals happen. But nobody wants to work them.
Your reps spend hours dialing through lead lists, leaving voicemails, and chasing callbacks. Inbound calls go to voicemail after hours. Follow-ups slip through the cracks.
The result: cold leads, missed revenue, and a team that hates the phone.
You could hire more people. Or you could deploy agents that never miss a shift.
Three steps to a fully staffed phone operation.
Build your agent.
Pick a role template — cold calling, support, collections, appointment setting, onboarding, or retention — then customize the voice, personality, and conversation style. Test it live from your browser before a single call goes out.
Connect your phones and CRM.
We provision phone numbers for you, or connect your existing Twilio, Telnyx, or Vonage account. Sync leads from HubSpot, Salesforce, GoHighLevel, or Pipedrive. Link your Cal.com calendar so agents can book meetings in real time.
Launch and monitor.
Start a campaign, set your calling schedule and retry rules, and let IcePhone work through the list. Every call is transcribed, summarized, and scored for sentiment — all visible from a single dashboard.
What changes when your phones run themselves.
Scale outreach without scaling headcount.
Run hundreds of outbound calls a day with a single campaign. Set daily caps, calling hours, retry logic, and priority levels — the system handles the rest.
Every call becomes searchable data.
Every conversation is transcribed in real time, summarized by AI, and tagged with sentiment. Search across call history, filter by outcome, and export reports.
Your agents know your business.
Upload product docs, policy manuals, and FAQs to the knowledge base. During a live call, your voice agent searches that library and references specific answers.
Leads move through the pipeline on their own.
Calls trigger automatic status updates, follow-up scheduling, and score adjustments. Drag leads across deal stages on a visual pipeline board.
One dashboard for everything.
Calls, leads, campaigns, appointments, agents, and analytics — all in one place. No more toggling between a dialer, a CRM, a calendar, and a spreadsheet.
Built for teams that live on the phone.
Sales Outreach
Deploy agents to work through lead lists, qualify prospects, and book meetings — at volume, with consistency, every day.
Appointment Setting
Let your agent handle the back-and-forth of scheduling. It checks live calendar availability on Cal.com and confirms bookings during the call.
Inbound Support
Route incoming calls to agents that pull answers from your knowledge base, resolve common issues, and transfer to a human when needed.
Collections
Run compliant follow-up calls with structured outcomes — intent-to-pay, promise-to-pay, callback requested — tracked and reported automatically.
Onboarding
Walk new customers through setup, activation, and first-value milestones with patient, step-by-step guidance.
Retention
Reach customers before their contract expires. Review the value delivered, address concerns, and secure renewals proactively.
The details that matter at scale.
Plugs into the stack you already run.
We handle telephony setup for you, or connect to providers and CRMs your team already uses. No rip-and-replace. No migration headaches.
Telephony
Twilio, Telnyx, Vonage
We can provision numbers for you, or you can connect your existing accounts. Inbound and outbound calls, status webhooks, and call recording all work out of the box.
CRMs
HubSpot, Salesforce, GoHighLevel, Pipedrive
Import leads, sync call outcomes, and maintain bidirectional record linkage so nothing falls out of sync.
Calendar
Cal.com
Your voice agents check real-time availability and book appointments during live calls. Bookings appear in Cal.com automatically.
See exactly what your agents are doing — and whether it's working.
Every call generates data. IcePhone turns that data into decisions.
Call volume and cost tracking — total calls, duration, cost per call, broken down by agent, direction, and time period.
Sentiment analysis — positive, negative, and neutral sentiment scored for every conversation.
Agent performance comparison — rank agents by calls completed, appointments booked, and conversions.
Lead funnel visualization — track how leads move from new to contacted to qualified to converted.
Hourly and daily trends — identify peak hours, spot anomalies, and adjust calling windows.
Campaign-level reporting — dedicated dashboards per campaign with health scoring and performance alerts.
Collection signals — intent-to-pay rate, promise-to-pay rate, connected rate.
Common questions.
No. IcePhone can provision phone numbers for you as part of setup. If you already have numbers on Twilio, Telnyx, or Vonage, you can connect those too — we support both options.
Yes. Configure agents for outbound campaigns, inbound support, or both. Each agent can be assigned to specific phone numbers and use cases.
Upload documents — PDFs, web pages, Google Docs, Word files, text files, or images — and IcePhone processes them into a searchable library. During a call, your agent searches that library to find relevant answers and cites specific sources in its responses.
Yes, with Cal.com integration. The agent checks real-time calendar availability, offers time slots, and confirms the booking — all within the conversation.
You can configure call transfer rules with specific phone numbers and instructions. The agent will hand off to a human when it hits its limits.
Voice agents are available in 10 languages: English, Spanish, French, German, Italian, Portuguese, Chinese, Hindi, Arabic, and Japanese.
Yes. IcePhone uses a multi-tenant architecture with team-based data isolation. Your leads, agents, campaigns, knowledge bases, and call records are completely separated from other organizations.
Yes. The platform includes browser-based test calls where you can talk to your agent in real time, see the live transcription, and evaluate its performance — no phone line needed.
Your phones should be working as hard as you are.
IcePhone gives you AI voice agents that qualify leads, book meetings, handle support, and follow up on payments — around the clock, in 10 languages, across every phone line you operate.